Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Introduction
Rappl ("we", "our", or "us") operates the Rappl application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Personal Information
- Account information: email address, name, and password
- Voice recordings and audio files you upload
- Transcripts and AI-generated analyses
- Usage data: how you interact with our application
- Device information: browser type, IP address
How We Use Your Information
We use the information we collect to:
- Provide transcription and AI analysis services
- Maintain and improve our application
- Process payments and manage subscriptions
- Send important service updates and notifications
- Respond to customer support requests
- Ensure security and prevent fraud
Important: AI Processing
We use OpenAI's Whisper and GPT models to process your audio and text. We use zero-retention API endpoints, which means your data is processed but not stored or used to train AI models.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers: OpenAI (transcription), Stripe (payments), Supabase (database)
- Law enforcement when required by law or to protect our rights
- Business partners with your explicit consent
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time through your account settings or by contacting us.
Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data (data portability)
- Opt-out of marketing communications
- Object to certain processing activities
Security
We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure. Learn more on our Security page.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the application. Your continued use of the service constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@rappl.app
Support: support@rappl.app